Outbound Call Center

General Purpose

Interact by phone with outside parties to solicit orders for goods or services, make appointments, collect information or conduct follow-up.

Main Job Tasks and Responsibilities

• contact businesses or private individuals by phone
• deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
• describe products and services
• respond to questions
• obtain customer information
• obtain possible customer leads
• data entry and maintenance of customer/potential customer data bases
• follow up on initial contacts
• maintain records of telephonic interactions, orders and accounts

Education and Experience

• proficient in relevant computer applications
• good keyboard skills
• knowledge of sales principles and methods
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• sales experience

Key Competencies

• communication skills - written and verbal
• persuasiveness
• problem solving
• adaptability
• initiative
• judgment
• tenacious
• resilient
• negotiation skills
• work under pressure
• high energy level
• planning skills