Tier 3 Technical Support

Job Description

· Complex technical problem resolution via phone

• Comprehensive documentation of issue

• Escalation as necessary

Job Qualifications

• Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

• Candidate must have at least 4 years experience in a help desk environment

• Must have ability to react quickly and effectively in a high pressure, time-sensitive environment

• Must have excellent customer service and communications skills

• Call Center experience is a plus.

• Must have background experience in Linux/Unix operating system, CLI Certifaction, RH124 Red Hat System Administration , RH253 Red Hat Linux Networking and Security Administration, Database experience, PostgreSQL and structured query language

• Must have experience in T1/VoIP configuration and troubleshooting and Asterisk

• Must be willing to work in Ortigas, Pasig City

• Full time/permanent position available

We offer Signing Bonus!!! Check out our promo website

http://www.sysgen.com.ph/blog/2012/01/05/sysgen-signing-bonus/

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http://sysgen.com.ph/submit-your-resume.php

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